FAQ

Welcome to the official FAQ page of Rinjani Story, your trusted local operator for Komodo Cruises and Mount Rinjani Trekking tours in Indonesia.

Below you will find answers to the most common questions about booking, payment, safety, itineraries, and travel preparation.

General FAQ – Rinjani Story

1. How do I book a tour with Rinjani Story?

To make a reservation:

  1. Contact us via WhatsApp or email.

  2. Send a clear photo of your passport.

  3. Confirm your travel date, package, and number of participants.

  4. You will receive a detailed invoice.

  5. Pay the required deposit via bank transfer.

  6. Once the deposit is confirmed, your booking is secured.

We recommend booking in advance during high season (July–August and December).

2. Is Rinjani Story a local operator?

Yes. Rinjani Story is a licensed local operator based in Lombok, Indonesia.
We specialize in:

We work directly with experienced guides, professional porters, and certified boat crews.

3. What payment methods do you accept?

All deposits must be paid via bank transfer.
We recommend using Wise or Revolut for faster international transfers with lower fees.

The remaining balance can usually be paid in cash (IDR) upon arrival or by transfer before the tour.

4. Is travel insurance required?

Travel insurance is highly recommended for both Komodo and Rinjani trips.
It should cover:

5. What is the best time to visit Lombok and Komodo?

The best season is April to November (dry season).

Peak season:

Sea conditions are generally better during dry season, making it ideal for snorkeling and cruising.

Komodo Trip FAQ – Komodo National Park

1. How many days do I need for a Komodo trip?

The most popular options are:

3D2N is the most recommended option to explore Padar Island, Komodo dragons, Pink Beach, and Manta Point comfortably.

2. Are Komodo dragons dangerous?

Komodo dragons are wild animals but all trekking activities are guided by licensed park rangers.
As long as you follow instructions, it is safe.

Never approach the dragons without a ranger.

3. What is included in a Komodo cruise?

Most Komodo liveaboard packages include:

National park entrance fees may vary depending on package type.

4. Is snorkeling equipment provided?

Yes. Mask and snorkel are included.
Fins are usually available onboard.

Diving equipment is not included unless you book a diving package.

5. What should I pack for a Komodo cruise?

6. Are Komodo trips suitable for beginners?

Yes. Most trips are beginner-friendly.
No previous trekking or snorkeling experience is required.

Mount Rinjani Trekking FAQ

1. How difficult is Mount Rinjani trekking?

Mount Rinjani is considered a moderate to challenging trek.
The summit climb is physically demanding, especially from 2:00 AM to sunrise.

Good physical condition is recommended.

2. How many days are recommended for Rinjani trekking?

Popular options:

3D2N is the most recommended for balanced experience and recovery time.

3. What is included in a Rinjani trekking package?

All-inclusive packages usually include:

4. Do I need to carry my own backpack?

You only carry a small daypack with personal items.
Porters carry camping equipment and cooking gear.

5. Is it safe to trek Mount Rinjani?

Yes, when trekking with a licensed operator like Rinjani Story.

Our team:

Safety is our top priority.

6. What should I bring for Rinjani trekking?

7. When is Mount Rinjani closed?

Mount Rinjani National Park is usually closed from January to March due to heavy rain season.